Kelly rose

All orders are shipped Monday to Friday, 9am-5pm excluding holidays. Orders are processed within 2 business days.

We have 4 days free shipping
for all United States orders.

All orders are dispatched
from our warehouse in Florida. For all shipping enquiries, please feel free to
email shop@sonmershop.com.

Please note during
promotional periods there may be a slight delay with processing your order.

LOST PARCELS

Sonmer offers tracking for
all orders, but can not accept responsibility for goods lost in transit.

We accept returns and exchanges on new, unused, and undamaged items returned in their original packaging with all tags attached. Items must show no signs of wear, staining, or alteration.

How to Request a Return:  All returns must be requested by email at shop@sonmershop.com within 7 days of delivery (based on tracking information). Return requests submitted after this window will not be accepted. Return authorization is required, please do not send any item back without prior approval.

Shipping Your Return: Once your return is approved, the item must be shipped back within 48 hours. Sonmer will cover the cost of return shipping.

Returns are limited to 3 items per order. Orders placed within a similar timeframe may be considered the same order at our discretion.

Fees

• A restocking fee of $10 will be applied to all returns on orders over $500
• A restocking fee of $20 will be applied to all returns on orders over $1000

Items must be neatly folded and returned in their original packaging

Sonmer reserves the right to refuse any return that does not meet the above conditions

Final Sale Policy (last units)

We are unable to accept returns on final sale items.