Shipping and Refund Policy
Shipping Policy
All orders are processed within 2 business days and shipped Monday to Friday, excluding holidays, from our warehouse in Florida. We offer free shipping on all United States orders, with an estimated delivery time of 4 business days.
Please note that during promotional periods there may be a slight delay in processing your order. For all shipping enquiries, please email shop@sonmershop.com.
Lost Parcels
Sonmer provides tracking for all orders but cannot accept responsibility for goods lost in transit.
Return & Exchange Policy
At Sonmer, we want you to love what you wear. If you’re not completely satisfied, we’re here to help.
Store Credit Only
All returns are issued as store credit to be used on sonmershop.com. We do not offer refunds to the original payment method. Store credit will be issued to the email address associated with your order once your return has been received and inspected.
Discounted and Promotional Orders
Items purchased using any discount or promotional code are eligible for size exchanges only, subject to availability. These items cannot be returned for store credit or refunded.
Size Exchanges
We gladly accept one size exchange per order on eligible items, subject to availability. Once an exchange has been made, the replacement item is final and cannot be exchanged again or returned. If the requested size is out of stock, you will receive store credit for the value of the item. To help you find the right fit the first time, please refer to our size guide or reach out to us. We’re always happy to help.
Eligibility
Items must be new, unused, and undamaged, returned in their original packaging with all tags attached. Items must show no signs of wear, staining, or alteration and must be neatly folded. Sonmer reserves the right to refuse any return or exchange that does not meet these conditions.
How to Request a Return or Exchange
All requests must be submitted by email to shop@sonmershop.com within 7 days of delivery, based on tracking information. Requests submitted after this window will not be accepted. Prior authorization is required; please do not send any item back without approval.
Shipping Your Return
Once your return or exchange is approved, the item must be shipped back within 48 hours. Sonmer will cover the cost of return shipping.
Limits
Returns are limited to 3 items per order. Orders placed within a similar timeframe may be considered the same order at our discretion.
Restocking Fees
A restocking fee of $10 will be deducted from the store credit for returns on orders over $500, and $20 for returns on orders over $1,000. Size exchanges are not subject to restocking fees.
Final Sale (Last Units and Special Offers)
Items marked as final sale, including last units and special offers identified as final sale at the time of purchase, cannot be returned or exchanged.
Order Changes and Cancellations
Once an order has been placed, we are unable to modify or cancel it for any reason. If you wish to return or exchange an item, please follow the process above once you receive your order.
Lost or Missing Returns
Sonmer is not responsible for returns lost in transit. We recommend using a traceable shipping method. No store credit will be issued if our warehouse does not receive the return.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will replace the item at no cost to you. If a replacement is not available, you will receive store credit for the full value of the item, including any shipping charges. Sonmer will cover shipping costs for defective or incorrect items.